Hotel Chocolat Company & Revenue
Revenue (GMV)
Global Rank
Conversion Rate
Average Order Value
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The values shown here refer to the retailer's largest online store. Aggregated total figures and values for other stores can be found in our tool.
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Hotel Chocolat Revenue & Turnover
Hotel Chocolat Annual Revenue & Growth by Year
Hotel Chocolat's annual sales on its online store hotelchocolat.com amounted to US$63m in 2024. This represents a change of <0% from the previous year. Hotel Chocolat's largest online store is expected to see a growth rate of <0% in 2025 compared to 2024, indicating a projected shift in performance.
Annual Revenue (GMV)
Annual Growth Forecast
eCommerce Revenue (GMV in Million US$)
Note: This chart is based on the GMV of the online store. Click here to learn more about our methodology and the available drilldown at ECDB.
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Hotel Chocolat Sales by Country & Market Shares
Hotel Chocolat's main market is the United Kingdom, where its main online store, hotelchocolat.com, generated 100% of revenues in 2024. Hotel Chocolat engages in markets that support its strategic objectives, whether through domestic focus or cross-border expansion.
Market Shares by Country
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Hotel Chocolat Revenue Split by Product Categories
Hotel Chocolat sales by product category provide a deeper look into its income structure. Hotel Chocolat's most significant category is Grocery, which accounts for 95% of total sales in 2024 at its largest online store, hotelchocolat.com. The analysis of sales by category provides a clearer picture of how different segments contribute to overall performance.
Revenue Breakdown by Category
Grocery (95%)
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Hotel Chocolat Marketplace Sales: 1st & 3rd Party GMV
1P vs 3P Revenue/Sales
Hotel Chocolat's marketplace sales are illustrated by its GMV development. A distinction is made between 1P (first-party) and 3P (third-party) sales, where Hotel Chocolat either acts as the seller (1P) or distributes products from other sellers (3P). In 2024, Hotel Chocolat's' 1P sales contributed 100% to total GMV, while the 3P GMV accounted for 0%.
3P Share
3P Share Forecast
20251P/3P Revenue/Sales Split
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Hotel Chocolat Financial Analysis: Earnings, Net Worth, Profits
Regularly updated figures from Hotel Chocolat's latest annual report provide us with the company's financial figures that are indicative of its business performance and outlook. In 2022, Hotel Chocolat's gross profit was US$160m, while its operating profit was -US$5.4m.
Gross Profit
Operating Profit
Net Income
2022Earnings per Share
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Hotel Chocolat Number of Employees
Hotel Chocolat had a headcount of 2,339 in 2022. Meanwhile approximately US$0.1m was generated per employee in 2022
Revenue per Employee (in Million US$)
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Hotel Chocolat Top Stores
Hotel Chocolat's flagship domain hotelchocolat.com generated revenues of US$63m in 2024. Forecasts expect a revenue change of <0% in the coming year.
Top Online Stores by GMV (in Million US$)
hotelchocolat.comIdentify Top Stores with Full Revenue Breakdown
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| Position | Store | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|
| 1. | hotelchocolat.com Hotel Chocolat Group Plc | 63 |
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Note: This ranking is based on GMV. Click here to learn more about our methodology and the drilldown available at ECDB.
Hotel Chocolat Competitor Analysis & Similar Stores
theskinnyfoodco.com is the closest competitor to Hotel Chocolat's largest online store hotelchocolat.com, with a similarity score of 99.9% in 2024. buywholefoodsonline.co.uk is another key store with a high similarity score of 99.9%. This competitor analysis provides a concise overview of comparable online stores for market performance benchmarking.
Top Competitors and Similar Stores
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Hotel Chocolat Transaction KPIs: Conversion Rate, Average Order Value
Analyzing transactions on Hotel Chocolat's largest online store hotelchocolat.com reveals key metrics like conversion rate, average order value, discount rate, and return rate. The store's conversion rate reached 6.0-6.5% in 2024, offering insight into user behavior.
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Average Order Value
Return Rate
Discount Rate
Hotel Chocolat Payment, Shipping and Shop Software Provider Landscape
Payment and shipping options have a major impact on customer satisfaction. In the case of Hotel Chocolat, the payment providers Mastercard (Cards), VISA (Cards) and PayPal (E-wallets) are available at its largest online store, hotelchocolat.com. Shipping providers, on the other hand, vary significantly depending on the market. Overall, hotelchocolat.com offers Royal Mail and Self-collection / Click & collect.
Payment Provider
Shipping Provider
Shop Software
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